THIS NOTICE DESCRIBES HOW YOUR PERSONAL INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.
THE PRIVACY OF YOUR PERSONAL INFORMATION IS IMPORTANT TO US.
Effective Date: April 14, 2026
Last Updated: April 14, 2026
Our Legal Duty
We are required by applicable federal and state law to maintain the privacy of your personal information. We are also required to give you this Notice about our privacy practices, our legal duties, and your rights concerning your personal information. We must follow the privacy practices that are described in this Notice while it is in effect. This Notice takes effect April 14, 2026 and will remain in effect until we replace it.
We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We reserve the right to make the changes in our privacy practices and the new terms of our Notice effective for all personal information that we maintain, including personal information we created or received before we made the changes. Prior to making any significant change in our privacy practices, we will change this Notice and make the new Notice available upon request.
You may request a copy of our Notice at any time. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this Notice.
How We May Use and Disclose Personal Information
We use and disclose personal information about you for organizational operations, service delivery, and communications in accordance with applicable law in the following ways:
- Service Delivery: We may use and disclose your personal information to deliver programs and services to you, including EPIC Nourish (food access) and EPIC Shelter (housing assistance).
- Donation Processing: We may use and disclose your personal information to process donations, issue tax receipts, and maintain donor records. Payment processing is handled by Stripe, a trusted third-party payment processor.
- Organizational Operations: We may use and disclose your personal information in connection with our organizational operations. Operations include volunteer coordination, quality assessment and improvement activities, program evaluation, training, accreditation, and reporting.
- Business Associates: We will share your personal information with third-party "business associates" that perform various activities (e.g., payment processing, email communications, analytics) for the organization. Whenever an arrangement between our organization and a business associate involves the use or disclosure of your personal information, we will have a written contract that contains terms that will protect the privacy of your personal information.
- Your Authorization: In addition to our use of your personal information for service delivery and operations, you may give us written authorization to use your personal information or to disclose it to anyone for any purpose. If you provide us with an authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your personal information for any reason except those described in this Notice.
- Communication: We may use or disclose your personal information to provide you with program updates, event notifications, newsletters (with your consent), appointment reminders, and other organizational communications.
- Required by Law: We may use or disclose your personal information when we are required to do so by law.
- Public Interest: We may disclose your personal information to appropriate authorities if we reasonably believe that it is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, or as required for audits, investigations, and regulatory compliance.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Fill out our contact form (name, email, phone number, message)
- Make a donation through our payment processor (Stripe)
- Sign up to volunteer
- Register for programs or events
- Subscribe to our newsletter
- Opt in to receive SMS messages
- Participate in EPIC Nourish or EPIC Shelter programs
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- IP address (anonymized where possible)
Your Rights
Access: You have the right to look at or receive copies of your personal information, with limited exceptions. You must make a request in writing to obtain access to your personal information. You may obtain a form to request access by using the contact information listed at the end of this Notice. We will charge you a reasonable cost-based fee for expenses such as copies and staff time, if applicable.
Disclosure Accounting: You have the right to receive a list of instances in which we or our business associates disclosed your personal information for purposes other than service delivery, operations, and certain other activities, as permitted by applicable law.
Breach Notification: You have the right to be notified in the event of a breach of your unsecured personal information, which such notification will be made directly to you or by alternative means as permitted by applicable law and regulations.
Restriction: You have the right to request that we place additional restrictions on our use or disclosure of your personal information. We are not required to agree to these additional restrictions, but, if we do agree, we will abide by our agreement (except in an emergency).
Alternative Communication: You have the right to request that we communicate with you about your personal information by alternative means or to alternative locations. You must make your request in writing. Your request must specify the alternative means or location.
Amendment: You have the right to request that we amend your personal information. Your request must be in writing, and it must explain why the information should be amended. We may deny your request under certain circumstances.
Deletion: You have the right to request deletion of your personal information. We will comply with such requests subject to applicable legal retention requirements.
Opt Out: You have the right to opt out of marketing communications at any time by following the unsubscribe instructions in any communication or by contacting us directly.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
Third-Party Links
Our website may contain links to third-party websites (such as our payment processor or social media pages). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
SMS Communications & Privacy Policy
We respect your privacy and are committed to protecting your personal information. By opting in to receive SMS messages from EPIC Healthy Life, you agree to the following:
Information We Collect
When you opt in to receive text messages, we may collect:
- Your mobile phone number
- Your name (if provided)
- Your communication preferences
- Interaction data related to our messages (e.g., delivery, replies, opt-out requests)
How We Use Your Information
We use your information to:
- Send program updates, event notifications, service information, and relevant community health communications
- Provide support and respond to inquiries
- Improve our communication and service experience
Consent & Opt-In
You will only receive SMS messages if you have explicitly opted in through one of our forms, registration tools, program enrollment, or other consent-based methods. Consent to receive SMS messages is not a condition of receiving services or making a donation.
Message Frequency & Fees
Message frequency may vary based on your interaction with our services. Standard message and data rates may apply based on your mobile carrier plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message. You may also request assistance by replying HELP or contacting us directly.
Data Sharing & Security
We do not sell, rent, or share your mobile number or SMS opt-in information with third parties for marketing purposes. Your information is only shared with trusted service providers (such as our messaging platform and telecommunications carriers) for the sole purpose of delivering messages and maintaining system functionality. Reasonable administrative, technical, and physical safeguards are used to protect your data.
Data Retention
We retain SMS-related data only as long as necessary to provide services, comply with legal obligations, and maintain records of consent and opt-out requests.
Compliance
Our SMS program complies with applicable laws and regulations, including TCPA, CTIA guidelines, and carrier policies.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as program coordination, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookie Notice
We use cookies and similar technologies to improve your experience, analyze site performance, and support outreach. By using our site, you consent to our use of cookies as described in this Privacy Policy. Our website is hosted on Cloudflare, which may use cookies for performance and security purposes. You can control cookie preferences through your browser settings.
Questions and Complaints
If you want more information about our privacy practices or have questions or concerns, please contact us.
If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your personal information or in response to a request you made to amend or restrict the use or disclosure of your personal information or to have us communicate with you by alternative means or at alternative locations, you may submit a complaint to us using the contact information listed below.
We support your right to the privacy of your personal information. We will not retaliate in any way if you choose to file a complaint with us.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
EPIC Healthy Life
18000 W Nine Mile Rd, Suite 200
Southfield, MI 48075
Email: wecare@epichealthylife.com
Phone: (248) 791-9719